It goes without saying that without customers, your business – no ma er how small or big it is – will not survive. You may manufacture a wonderful product or offer a relevant service, but that will amount to nothing if your customers are let down by an indifferent or poor customer service experience.
What’s Inside
- Why should you be thinking about this?
- Customer Relationships
- Understanding Customers’ Needs
- Creating a Customer Service Policy or Approach
- Staff
- Maintaining
- Systems & Processes
- Complaints
- Measuring Customer Service
- Customer Service Checklist
- Be Professional
- Reliable Information
- Checklist
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